Returns & Refunds
Sometimes a thing is wrong. Occasionally, even Arthur admits it.
Last updated: 1 August 2026
This policy explains how to cancel an order, return an unwanted product or report something faulty, damaged or incorrect.
Contact us at support@singularis.co.uk before returning anything so that we can provide the correct return instructions and address.
Please do not automatically send a return to the address printed on the parcel. That may belong to a fulfilment facility and may not be the correct returns location.
Change-of-mind returns
If you are a UK consumer buying online, you may normally cancel your order from the date the contract is formed until 14 days after the goods are delivered.
After telling us that you wish to cancel, you then have another 14 days to return the goods.
You do not need to provide a reason, although Arthur will inevitably develop a theory.
To cancel, email support@singularis.co.uk and include:
- your name;
- order number;
- the product being returned; and
- a clear statement that you wish to cancel the purchase.
Condition of returned products
You may inspect a product as you reasonably would in a shop.
Please return it unworn, unwashed and undamaged, with any original labels or packaging where reasonably possible.
We may reduce the refund if the product has lost value because it was handled beyond what was reasonably necessary to examine it.
Trying on a shirt is examination. Wearing it for three days while rebuilding a gearbox is not.
Return postage
You are normally responsible for the direct cost of returning an unwanted product unless:
- the product is faulty;
- the product was damaged before delivery;
- we sent the wrong product; or
- we have agreed otherwise in writing.
Use a tracked service and retain proof of postage. We cannot be responsible for a return that does not reach us.
Refunds
For an eligible cancellation, we will refund:
- the price paid for the returned product; and
- the cost of the least expensive standard delivery method offered for the original order.
Additional costs for express or premium delivery are not normally refundable beyond the standard-delivery amount.
Refunds will normally be issued to the original payment method within 14 days after we receive the returned goods or receive satisfactory evidence that they have been sent back, whichever occurs first.
Your bank or payment provider may take additional time to display the refund.
Personalised products
The statutory change-of-mind cancellation right may not apply to goods made to your specifications or clearly personalised for you.
This exception does not automatically apply to every product merely because it was printed or manufactured after you placed the order.
Personalised products remain covered if they are faulty, damaged, misdescribed or not fit for purpose.
Wrong size or colour
Selecting the wrong size or colour is normally treated as a change-of-mind return rather than a product fault.
Please check the product information and sizing guide before ordering. Arthur’s preferred measuring system—“roughly this wide”—has not been adopted.
Faulty, damaged or incorrect products
Contact support@singularis.co.uk if your product is faulty, damaged, misprinted or different from what you ordered.
Please provide:
- your order number;
- a description of the problem;
- photographs showing the item and issue; and
- photographs of the packaging where delivery damage may have occurred.
UK consumers generally have a short-term right to reject faulty goods within 30 days. Other repair, replacement or refund rights may continue after that period.
Where a return is required because the product is faulty, damaged or incorrect, we will provide appropriate instructions and cover reasonable return costs.
Exchanges
Because many products are produced to order, we do not currently operate an automatic exchange system.
The usual process is:
- return the original item in accordance with this policy;
- receive the applicable refund; and
- place a new order for the preferred size, colour or product.
This is less elegant than a direct exchange, but significantly more reliable than Arthur’s ledger.
Cancelling before dispatch
Contact us as soon as possible if you wish to cancel before dispatch.
We will try to stop production or fulfilment, but this may not always be possible once an order has entered the production system.
This does not remove any cancellation or consumer rights that otherwise apply.
Statutory rights
This policy does not affect your statutory rights under UK consumer law.
Contact:
Returns address:
Provided after you contact us, so that your return goes to the correct location rather than whichever workshop address happened to appear on the parcel.